1: Specify behavior 2: Determine steps 3: Deepen understanding 4: Validate and prioritize 5: Amplify with design 6: Prototype and test
Planning and MCII
Detailed planning helps humans follow steps and makes them more likely to complete a process and achieve a goal. The more concrete a plan, the better. One specific type of planning is called mental contrasting implementation intentions (MCII), which is when in addition to planning steps towards a goal the individual plans what hurdles they could face and pre-plans ways to overcome them.
Applications
Consider ways you can help your clients plan. Instead of telling them their next steps and having them agree to do them, consider having them select a specific day and time to do it. Make the plan more concrete by having them put it on their calendar and plan additional details.
Consider providing prompts so your client can think about what could go wrong and plan out what they could do in those cases. “If X happens, then I will do Y” statements reduce feeling overwhelmed when things go wrong, and can mean people are less likely to get derailed from their plan.
Quirks for Understanding
Quirks for Amplifying